Careful by design.
These are the operating commitments behind every KinClear case.
No passwords
We do not ask for the deceased person’s passwords or attempt to bypass account security.
Preserve before closing
We consider material worth preserving before an irreversible closure request is made.
Authority before action
Discovery can begin with basic information. Consequential actions require the appropriate authority and a clear instruction.
Human review
Potential matches and irreversible requests are reviewed rather than blindly automated.
Minimum necessary information
We ask for what the case needs, explain why, and avoid collecting sensitive material unnecessarily.
Official provider processes
Memorialisation, data and closure requests use the relevant provider process rather than unauthorised account access.
Clear case record
We record what was identified, requested, completed and remains outstanding.
No dispute adjudication
If authority is disputed, we pause consequential action rather than deciding a family or legal dispute.
No surprise charges
No additional charge or third-party cost is incurred without agreement.