KinClear service terms.

The services

KinClear KinClear Discovery — £59: discovery and organisation of the digital footprint, followed by a structured report. KinClear Complete KinClear Service — £119: Discovery plus managed preservation, memorialisation and closure steps chosen by the appropriately authorised person and permitted by the relevant provider. There is no arbitrary account-number limit.

What is not promised

We do not promise that every account can be found, accessed, recovered, memorialised or closed. We cannot override provider rules or compel a provider to release information or act. Possible matches are distinguished from confirmed findings.

Authority and decisions

The person handling the estate remains responsible for consequential decisions. Before we submit a provider request that may preserve, memorialise, close, delete, release or otherwise affect an account or its contents, we require an appropriate authority record and the customer's instruction. If authority is disputed, consequential action is paused.

Preservation before irreversible action

Where relevant we consider preservation options before an irreversible closure or deletion request. A provider may nevertheless limit or refuse access or preservation.

No passwords

Do not provide passwords, PINs, authentication/recovery codes, private keys, seed phrases or card-security credentials. We do not need them to deliver the service.

Price and additional costs

The displayed service price includes the KinClear service described above. We do not add an extra charge or incur a third-party cost on the customer's behalf without prior agreement.

Care and timing

We provide the service with reasonable care and skill. Provider response times and evidential requirements are outside our control, so no provider-resolution deadline is guaranteed unless expressly agreed.

Cancellation

Consumer cancellation rights and the request to start work during the cancellation period are described on the Cancellation page and are presented before a live order is placed. Nothing in these terms removes statutory consumer rights.

Complaints

Complaints can be raised using the customer contact details above. We will review the case record and respond fairly. These terms do not prevent a customer using statutory remedies.